Terms & conditions

Who we are and what these terms cover

Steelstorm (“Steelstorm”, “we”, “us”, “our”) is an online store for PC hardware and components. It is a trading name of Wayne Enterprise Ltd, a company registered in England and Wales (company number 00000000), with its registered office at 221b Baker Street, London A00 0AA, United Kingdom. Our VAT number is GB 000 0000 00.

These terms govern your use of this website and any order you place through it. Please read them before you buy: by placing an order you accept them, and if you do not accept them you should not use the store. They sit alongside our Privacy Policy, which explains what we do with your data, and our Cookies Policy, which lists what we store on your device. Nothing in these terms affects your statutory rights as a consumer, and where a clause here conflicts with those rights, your rights win.

This is a demonstration store

Steelstorm is a demonstration of a storefront rather than a trading business. Checkout is simulated from end to end: no payment is taken, no contract of sale is formed, and nothing is dispatched. Prices, stock levels and delivery estimates are illustrative, and they exist to show how the interface behaves rather than to invite a purchase.

Everything below describes how the store would work in trade, and it will apply in full if the shop ever opens for real business. We have written it now so that the demonstration is honest about what it is — not so that we can hold you to it today.

Your account

You can browse the whole store without an account; you need one only to place an order and to keep a wishlist between visits. When you open one, give us accurate details and keep them up to date — an old delivery address is the most common reason a parcel goes astray. You are responsible for keeping your password to yourself, and we recommend one you have not reused anywhere else. Tell us promptly if you think someone else has access to your account, and we will help you secure it. We may suspend or close an account we reasonably believe is being used fraudulently or in breach of these terms, and we will tell you why unless the law prevents us.

Acceptable use

The store is here for people buying components. That leaves a short list of things we ask of you, and a shorter list of things that will get an account closed:

Products and descriptions

We describe every product as accurately as we can, using specifications supplied by the manufacturer, and we correct errors as soon as we find them. Images are illustrative: a heatsink photographed on a white background is the same part that arrives in a brown box, but colours vary between screens and packaging changes without notice. Component compatibility depends on the rest of your system, and a specification we publish is not a promise that a part will suit your particular build — if you are unsure, ask us before you order rather than after. Where a product turns out to be materially different from its description, you have rights under the Consumer Rights Act 2015; see below.

Prices and currency

Prices are shown in pounds, dollars or euros — pick your display currency in the header — and they include VAT at the prevailing UK rate. Delivery is charged separately and shown in full before you confirm anything, so the figure at checkout is the figure you would pay. We take care with pricing, but if a price is obviously wrong — a graphics card at the price of a cable — we will contact you before processing the order and give you the choice of paying the correct price or cancelling. We will not simply charge you the higher amount, and we will not cancel in silence.

Orders and the contract

Your order is an offer to buy, and the contract forms only when we send a dispatch confirmation — not when the checkout page thanks you, and not when a payment is authorised. Until then we may decline the order: because an item turns out to be out of stock, because of a pricing error of the kind described above, because we suspect fraud, or because the delivery address falls outside the areas we serve. If we decline an order you have paid for, we refund it in full.

Payment

No real payment is taken by this store — see the demonstration clause above. Were payments live, they would be handled by a PCI-DSS-compliant third-party provider, card details would travel to that provider rather than to us, and we would take payment at dispatch rather than at checkout. We would update these terms and our Privacy Policy to describe the change before it happened.

Delivery

We deliver to addresses in the United Kingdom. Delivery estimates are estimates rather than guarantees: we give the honest expected window and tell you if it slips. Goods become your responsibility once they are delivered to the address you gave us, and ownership passes once we have received payment in full. If nobody is there, the carrier will leave a card and try again; if a parcel is lost in transit, that is our problem to resolve with the carrier, not yours.

If you change your mind

Under the Consumer Contracts Regulations 2013 you have 14 days from the day you receive the goods to change your mind, without giving a reason, and a further 14 days to send them back once you have told us. We refund within 14 days of receiving the goods, to the payment method you used. You pay return postage unless the goods are faulty or not as described, and we may reduce a refund to reflect handling beyond what a shop would allow — a card removed from its anti-static bag and installed is not a card we can sell again as new. Software and similar sealed items are exempt once the seal is broken, as are goods built to your specification.

If something is faulty

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you have 30 days from delivery to reject them for a full refund. After that, and for the first six months, you can ask for a repair or a replacement, and we bear the cost of returning the goods. Manufacturer warranties, where they exist, sit on top of these rights — they never replace them, and a manufacturer telling you to take it up with them does not end our responsibility to you.

Intellectual property

The store’s design, text, photography and code belong to us or to our licensors, and the trade marks and product imagery of the manufacturers we stock belong to their respective owners. You are welcome to browse, to share a link, and to print or save a page for your own use. You may not copy the catalog wholesale, republish our content as your own, or use our name or marks in a way that suggests we endorse you.

Our liability to you

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not permit us to exclude — and any clause here that tried to would be unenforceable anyway.

Beyond that, we are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care, but not for loss that is not foreseeable, and not for business losses: this is a consumer store, and if you use it for a business we are not liable for lost profits, lost business or lost data. For as long as the store is a demonstration, no order creates liability of any kind, because no order is real.

Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control — the usual list of strikes, extreme weather, carrier failure and supply collapse. If one happens, we will tell you as soon as we can and the delivery window moves by the length of the delay. If the delay becomes substantial, you can cancel and take a refund for anything undelivered.

Changes to these terms

We may change these terms from time to time, and the version that applies to your order is the one published when you placed it — a later change does not reach back and alter a contract you have already made. Material changes will be posted on this page with a new “last updated” date.

Complaints and disputes

If something has gone wrong, tell us first: email info@steelstorm.co.uk and we will acknowledge you within two working days and try to put it right. We would always rather fix a problem than argue about it. Going to us first does not affect your right to take a dispute further.

Governing law

These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own courts — living elsewhere in the UK should not mean travelling to London to be heard.

Contact

Questions about these terms? Email info@steelstorm.co.uk, or write to Wayne Enterprise Ltd, 221b Baker Street, London A00 0AA, United Kingdom.