Returns

Anything can come back within 30 days of delivery in its original packaging — free collection or a pickup point, whichever suits. Start the return from the order page or by writing to customer service with the order number.

The refund lands on the original payment method within 14 days of the parcel reaching us — including any part that was paid by gift card.

Nothing here affects your statutory rights: where UK consumer law gives you more, the law wins.

• Terms & conditions

Before dispatch an order cancels instantly — from the order page or through customer service. After dispatch the request becomes a return: refuse the parcel or send it back within the 30-day window.