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Used for: Less than a month
Duplex in one pass is what actually saves the day
Stapled bundles still have to be checked by hand
Ordered for a housing association that still gets half its post on paper. First week it went through the whole in-tray backlog, and the only stumble was a stapled bundle nobody had checked. Duplex in one pass is the thing that halves the day, not the headline page rate!
Used for: More than a year
You can load genuinely awful paper and walk away
Bought to digitise a solicitors' deed store and it has run since without a service visit. Roughly a quarter of a million sheets by the counter in two years, one set of rollers, one firmware update. What you are paying for at this price is not speed, it is the not-having-to-look. The ultrasonic detection, the paper protection and the skew correction between them mean you can load a tray of genuinely awful paper and walk away. Old conveyancing files are the worst thing you can give a scanner: tissue copies, treasury tags, sellotape repairs, sheets folded since before the office had a computer. It stopped four times in a whole deed box, and each stop was a real double feed rather than a false alarm. The missing star is the software, which needs somebody in the office to own it.
Used for: 6–12 months
Nine thousand forms in a term without a technician
The rollers want a wipe sooner than the manual suggests
A university admissions team put nine thousand application forms through it in three months and it did not once need a technician. What it did need was a wipe of the rollers every couple of thousand sheets, otherwise the skew detection starts complaining about perfectly straight paper.
Used for: 1–3 months
Faster and quieter than the machine it replaced
Quieter than the machine it replaced and a good deal faster, which nobody in this office expected
Used for: 6–12 months
Paper protection stops before a client's only copy is chewed
An accountancy practice takes delivery of its clients' bookkeeping in carrier bags, and this is the machine that turned that into a January we could survive. Receipts, till rolls, bank statements and the occasional beer mat go in together and come out as separate PDFs, sorted by the patch codes we print on divider sheets. The part that surprised me is the paper protection. It listens for the sound of a sheet crumpling and stops before the damage is done, which on a client's only copy of something matters more than the speed does. Roller wear is the running cost and the software tells you well in advance. Nearly a year in and still on the first set.
Used for: 6–12 months
Thin stock double-feeds, and every catch means restacking
Superb on ordinary paper and a liability on anything thin. Airmail paper, carbonless duplicates and old telex rolls all double-feed, and while the sensor catches it every time, catching it means stopping, opening, re-stacking and starting again. A batch of thin sheets took longer than the same batch on the ancient machine it replaced, which was not the plan. Six months of this and I have started sorting the thin stuff out beforehand, which rather defeats the object.
Used for: 1–3 months
Fast enough to change how the day is planned
Chews through a deed box while you make tea!
Used for: 3–6 months
Runs unattended
It needs a desk to itself
Feeds a whole archive box without being watched, which is the entire point!
Used for: 3–6 months
PaperStream Capture hides the simple mode behind the complicated one
A couple of things stand between this and top marks, and neither is the scanning, which is faultless. The first is PaperStream Capture. It is powerful and it is a maze. Building a batch profile that splits on a barcode, drops blanks and files to the right folder took an afternoon with the manual open, and a colleague who only wanted to scan a letter could not work out where the button was. There is a simple mode, and it is hidden behind the complicated one. The second is noise. At full tilt it is loud, and a shared office notices. We moved it into the print room, which was fine until people started leaving batches on top of it for somebody else to run. Everything else is exactly as promised. It has taken a wet-glued invoice book, a folder of long delivery notes and a box of index cards without a murmur.